Organizational citizenship behavior and employee performance during the Covid-19 pandemic

Abstract

The study aims to identify factors influencing the organizational citizenship behavior of office employees and how those factors impact their performance during theQualitativequalitative research was conducted with twelve experts to evaluate and improve the scale. Quantitative research with the participation of 249 employees from service enterprises was carried out to measure and examine the above-mentioned correlation. The research findings indicate that job satisfaction, organizational justice, and organizational support during the pandemic have a positive impact on employees’ organizational citizenship behavior, and this behavior also positively affects their performance. Managerial implications, limitations and recommendation for future research have been also discussed in this paper.