The impact of using social networks on the work performance of employees of Ho Chi Minh City Open University during the Covid-19 pandemic

Abstract

This study aims to examine the impact of social networks on the job performance of Ho Chi Minh City Open University staff during the Covid-19 pandemic, through positive emotion variables, job satisfaction, and commitment. The study used descriptive statistical analysis of data, testing of scales, and testing of research models using SmartPLS 3 software. The new point of the study compared to previous studies has added new understanding in terms of aspects theory on the impact of positive emotions on job performance and empirically contributing research when choosing a research context in the educational environment in Vietnam, specifically at Ho Chi Minh City Open University. Research results show that the use of social networks has a positive impact on job performance through mediating variables of positive emotions, job satisfaction, and commitment. From the research results, the author proposes some managerial implications to improve the working efficiency of the staff of Ho Chi Minh City Open University in the period of time the Covid-19 pandemic.