Basic psychological needs and mental well-being of employees: The role of intra-organization communication

Abstract

The study investigates the impact of intra-organization communication on the mental well-being of employees through satisfying their basic psychological needs, which include: the need for autonomy, the need for competence, and the need for relatedness. Data was collected from 294 employees working in the service sector. The Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to test the research hypotheses, and the results indicated that intra-organization communication has the strongest impact on satisfying employees’ need for relatedness, followed need for autonomy, and lastly, the need for competence. Meanwhile, to enhance the mental well-being of employees, addressing the need for competence should be prioritized first, followed by the need for autonomy, and finally, the need for relatedness.