Job satisfaction and dissatisfaction of employees: A theoretical gap

Abstract

Job satisfaction and dissatisfaction
have long been considered two extremes on a
continuum, meaning the presence of each job
attribute will lead to employee satisfaction and its
absence is likely to result in dissatisfaction.
However, many recent studies have indeed shown
that the impacts of these job attributes are not
always one-dimensional. This approach was first
inspired by the Two-factor theory by Herzberg et al.
(1959) in the field of human resource management,
which later has been widely applied and developed
in other related disciplines such as marketing and
quality management. This paper, drawing on the
well-known Kano’s model (1984), examines and
confirms the asymmetric impacts of job attributes
and suggests managerial implications for the
tourism sector in Ho Chi Minh City.