Study on citizens' satisfaction with the service of commune-level civil servants in Binh Dinh province

Abstract

Citizen satisfaction is an important measure reflecting the quality of public service provision and the quality of service of civil servants to society. In Vietnam, a local government includes three levels, with the commune level being the unit closest to the people; the quality of service of commune-level civil servants has the most direct impact on citizens' satisfaction with state management in the locality. Therefore, the study on citizens' satisfaction with the services of commune-level civil servants is of great interest. The authors used the PAPI program's survey sample selection, which used PSM statistical techniques and data processing using SPSS 20 software for frequency statistics and descriptive statistics for the purpose of building scientific arguments, as a basis for proposing directions and solutions to improve citizens' satisfaction with service cases of commune-level civil servants in Binh Dinh province.