Factors impacting the intention to use QR code payment services of Hanoi students

Abstract

The purpose of research is analyzing the factors affecting the intention to use QR code payment
services of Hanoi students. Survey results on 523 students studying and living in Hanoi in the period from
December 2022 to March 2023, the hypotheses tested by the SEM model show that Trust has a positive
effect on Intention to Use, while the Social Influence, Cash Habit, Perceived Usefulness, Perceived Ease of
Use and Perceived Risk have a positive effect on Trust. From that, suggestions have been made to promote
the intention to use payment services via QR codes of Hanoi students in particular and the people in general.