Applying OLAP technology to support decision making in sales process

Abstract

OLAP (Online Analytical Processing) is a technology that enables the user to easily and selectively extract and view data from different points of view. It is also an important part of the decision system. This study proposes the decisions in fulfillment process which could be supported by the OLAP technology, including the quality of sales, the main product of the company, the salary and the bonus for sales staff, the credit limit and the price policy for the customer. Furthermore, this research also demonstrates the application of the OLAP technology in the decision making for the main product of A manufacturing and distributing company.