People’s satisfaction when using importation services at Hanoi center for Disease Control in 2021

Abstract

Objective: Describe customer satisfaction when using vaccination services at Hanoi Center for Disease Control in 2021.

Methods: Cross-sectional description of more than 300 customers using vaccination services at Hanoi Center for Disease Control.

Main findings: Overall satisfaction rate of customers using vaccination services of Immunization Department accounted for 97.7%; The services of the Immunization Department meet an average of 95.5% of the customer’s expectations. 99% of the interviewees will defnitely come back and/or recommend to others.

Conclusions: This study has stated customer satisfaction according to each group of factors. From there, the Center can offer appropriate solutions and policies to maintain and increase customer satisfaction with vaccination services.