Impact of workplace pressure behavior on organizational citizenship behavior – a study of enterprises in HCMC

Abstract

      The study examines the relationship between pressure behavior in the workplace with job satisfaction, self-esteem, and organizational citizenship behavior towards individuals. At the same time, it examines the impact of job satisfaction and self-esteem on job performance and individual-oriented organizational citizenship behavior. A qualitative research method with a hand-to-hand discussion tool adjusts the scale. The data in the study is the result of a survey on 324 employees working in service businesses/organizations in Ho Chi Minh City, Viet Nam. Statistical analytical methods include testing the reliability of the scale (Cronbach’s alpha, EFA, CFA), and a test on linear structural model (SEM). Research results show that pressure behavior in the workplace has a positive impact on organizational citizenship behavior towards individuals but harms job satisfaction and self-esteem. Besides, job satisfaction and self-esteem both positively affect organizational citizenship behavior towards individuals.