Job-hopping attitude and its impact on turnover intention among young employees in Vietnam’s tourism industry

Abstract

Although Vietnam’s tourism industry has made significant progress, the shortage of human resources remains a long-standing challenge. In the current world, job-hopping has become an increasing challenge for the tourism industry, especially among younger employees, where job-hopping rate is increasingly high. This study aims to investigate the relationship between job satisfaction and job-hopping attitude to turnover intention of young employees in the tourism industry, thereby formulating solutions to reduce the tendency of human resources to leave the industry. The results of the study with 235 survey responses collected from young employees in the tourism industry in Vietnam indicate that satisfaction on pay, promotion opportunities, manager/supervisor and external work environment reduces turnover intention, while job-hopping attitude leads to a higher turnover intention and weakens the relationship between satisfaction and this intention. This study is expected to make practical contributions to the tourism industry in developing strategies in order to retain human resources for the industry, aiming for more sustainable development.