11. Assessing the level of student satisfaction with the training service quality of Environment faculty at the Hanoi University of Natural Resources and Environment in period of years 2022 - 2023

Abstract

The study was conducted to assess the level of student satisfaction with the training service quality of the Environmental Engineering Technology and Natural Resources and Environmental Management sectors at Environment faculty, Hanoi University of Natural Resources and Environment (HUNRE). This study uses the method of data collection through survey by questionnaire and data analysis method. This questionnaire was built on the basis of the research model to collect information for analysis and testing of research hypotheses. Using the SERVQUAL scale to measure the service quality of HUNRE, as well as using the Likert scale to determine the attitudes and satisfaction levels of the respondents in order to achieve the research objectives. The data were collected from 473 students by stratified random sampling. Research results have shown six main groups of factors affecting student satisfaction: Capacity of lecturers, training programs; Capacity of service staff; Classrooms and equipment; Curriculum for training; Library for training; Management organization. Thus, in order to improve student satisfaction, HUNRE needs to pay attention to a system of solutions from designing training programs to meet the needs of society, to improving the quality and methods of education. Teaching methods of lecturers, training programs, investment in building facilities for practice, internship, library and organization of extra-curricular activities, improving the quality of activities as well as creating a useful playground for students.