Factors affecting customers’ satisfaction on mobile banking service quality at Asia Commercial Joint Stock Bank

Các tác giả

  • Tran Minh Hieu*
  • Le Phuoc Huy

Từ khóa:

Asia Commercial Joint Stock Bank, customer satisfaction, mobile banking, reliability, service capacity, tangible means

Tóm tắt

This study examined the factors affecting customer satisfaction on the quality of mobile banking services at commercial banks like the Asia Commercial Joint Stock Bank (ACB). The model of A.P. Parasuraman, V.A. Zeithaml, L.L. Berry in 1988 [1] was applied as the theoretical background for this study...

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Tiểu sử tác giả

  • Tran Minh Hieu*

     University of Economics and Law, Vietnam National University - Ho Chi Minh City, No. 669, Highway 1, Quarter 3, Linh Xuan Ward,
    Thu Duc City, Ho Chi Minh City, Vietnam
    An Giang University, 18 Ung Van Khiem Street, Dong Xuyen Ward, Long Xuyen City, An Giang Provice, Vietnam
    Vietnam National University - Ho Chi Minh City, Linh Trung Ward, Thu Duc City, Ho Chi Minh City, Vietnam

  • Le Phuoc Huy

    Asia Commercial Joint Stock Bank, An Giang Branch, 95 Nguyen Trai Street, My Long Ward, Long Xuyen City, An Giang Provice, Vietnam

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Đã Xuất bản

2023-04-25

Số

Số 1D (2023): APRIL 2023 - VOLUME 65 NUMBER 1

Chuyên mục

ECONOMICS AND BUSINESS