Criteria for evaluating the quality of public administrative service delivery on digital plat forms in the implementation of a two-tier local government model

Abstract

Based on the criteria for evaluating the quality of public administrative service delivery in the Public Administration Reform Index (PAR Index) and the context of digital transformation associated with the two-tier local government model, this article proposes suggestions for building a set of evaluation criteria aimed at improving the effectiveness and efficiency of state management and the quality of public service to citizens and businesses