BUILDING A SCALE TO EVALUATE EFFECTIVE OFFICE ACTIVITIES

Abstract

Office administration is a topic that has not been widely researched and interested in Vietnam. Office administration activities have unique characteristics and characteristics of the industry, requiring the construction and development of a scale to measure the effectiveness of office administration activities. With this study, the author evaluates the reliability of Cronbach's Alpha to evaluate the best internal properties. Then, use EFA exploratory factor analysis to explore the aspects of office administration performance effects. The author conducted with a sample of 231 collected from respondents, people working and working in the administrative and office fields. The results of assessing the reliability of 11 indicators in terms of Cronbach’s Alpha coefficient and overall EFA are consistent, showing that the formula has the highest level of consistency between surveys