INFORMATION TECHNOLOGY FACTORS INFLUENCING THE SUCCESS OF CONTRACT LOGISTICS TENDERS: CASE STUDY OF THIRD-PARTY LOGISTICS PROVIDERS IN VIETNAM

Abstract

Under the effects of globalization and technological development, organizations have increasingly relied on information technology (IT) in their core business processes and data accuracy. The role of IT has been becoming more and more important during the contract logistics tender process. One of the most important contributors leading to successful contract logistics deals is how to manage IT factors to obtain the most positive outcomes. This quantitative study investigates the application of IT factors to enhance the competitiveness level of a firm when applying for tenders. The study employs Technology Acceptance Model (TAM) to identify IT factors influencing the success of contract logistics tenders. 306 valid responses are collected and analyzed from executive and professional in Vietnam Third-Party Logistics Providers. Results showed there was a statistically positive relationship between IT integration and logistics tender success, a statistically positive relationship between perceived ease of use of technology and logistics tender success, a statistically positive relationship between perceived usefulness and logistics tender success, and a statistically positive relationship between attitude toward using technology and logistics tender success.