Vận dụng quan điểm quản lý chất lượng tổng thể vào quản lý đào tạo tại các cơ sở giáo dục đại học
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Tóm tắt
Total quality management (TQM) is the highest level of quality management, organized and implemented on the basis of inheriting quality control and quality assurance activities with a philosophy of continuous improvement aimed at satisfying customer needs. This article presents research on applying TQM to training management with a structure of 03 (three) parts: (1) Total quality management; (2) Training management; (3) Applying TQM to training management; which highlights the TQM approach to training management as follows: (1) overall approach to the training process from input to process and finally output; (2) continuous quality improvement with the PDCA improvement cycle; (3) building the organization’s quality culture; Besides, the study has proposed a Training Management model approaching the perspective of total quality management as a basis for continuing research on applying TQM to training management practice.
